BIC Furniture Privacy Policy

Introduction

We, BIC Furniture (SIA BIC), care about your privacy and are committed to protecting your personal data in accordance with the privacy policy regulations and laws of the European Union.

Personal Data Controller:
SIA BIC
Registration Number: 40003543504
Address: Krūzes iela 3a, LV-1046, Riga, Latvia
Email: info@bicaluminium.com

Purpose of the Privacy Policy

This privacy policy provides information on how SIA BIC collects, processes, stores, shares under certain conditions, deletes, and protects customer personal data, ensuring that customer personal data is processed legally, securely, fairly, and transparently to the customers.

Applicable Legislation

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data.

Categories of Personal Data

SIA BIC may request customers to provide and agree to the processing of the following personal data:

Basic customer information required for filling out forms, ordering goods or services, and registering on the website www.bicexpress.com: name, surname, personal code, date of birth, delivery address, declared residence, phone number, and email address;
Personal identification document data, which we or our courier representative may request the customer to present to verify the identity of the purchaser or the authorized person before handing over the goods to ensure the goods are handed to the correct person: passport, ID card, or driver’s license number, issuance date, and place, etc.;
Communication data provided during the ordering process: emails, electronic communication forms from the website www.bicexpress.com, additional information provided in orders, letters, SMS, messages in mobile applications, or other information related to communication between the customer and SIA BIC;
Purchase data that allows providing precise and individually tailored information to the customer and preparing offers suitable for the customer: purchased goods, previous order data, payment data, contact information, and other related records;
Video surveillance recordings and images made to increase security;
Technology data that helps us improve our website and offer better solutions tailored to customer needs: information about your IP address, operating system, and browser type, data about our website usage processed using cookies and similar technologies related to internet browsing and similar activities.

Detailed information is available in the section: Cookie Policy.

Legal Basis for Personal Data Processing

SIA BIC processes customer personal data based on:

Customer consent – the customer, as the data subject, consents to the collection and processing of personal data for specific purposes.
Fulfillment of customer orders and transaction processing – to fulfill the customer’s order and inform the customer about the order status, we need to collect and process certain personal data obtained during or before the order fulfillment.
Legitimate interests of SIA BIC – SIA BIC has the right to process customer personal data to the extent necessary to perform activities outlined in Section 6.

Purpose of Personal Data Processing

SIA BIC processes personal data to:

Prepare offers or cost estimates for goods and services;
Prepare sales transactions;
Inform the customer about the order status and clarify information about the ordered goods;
Ensure the delivery of goods and provide services at the customer’s address;
Review and process customer complaints about purchased goods or services provided and prepare product exchanges or returns;
Communicate with the customer to resolve payment issues;
Process payments to the customer for returned goods;
Inform the customer about company news, current offers, changes in goods and technical parameters, or prices;
Plan and analyze our business and product assortment;
Conduct video surveillance for security purposes.

Acquisition of Personal Data

SIA BIC acquires customer personal data when the customer:

Orders and purchases goods and services at the SIA BIC customer center or online store www.bicexpress.com, performing customer identification;
Makes payments at the SIA BIC customer center by bank transfer or electronic payment;
Subscribes to receive news updates from SIA BIC or electronically communicates with SIA BIC using the contact form on the website www.bicexpress.com;
Shows interest in product or service offers or contacts SIA BIC for a claim or detailed information request, identifying the customer;
Participates in contests, lotteries, or surveys;
Is filmed with SIA BIC video surveillance equipment at the SIA BIC customer center.

Sharing of Personal Data with Third Parties

SIA BIC may share customer personal data with third parties to perform goods delivery, providing the customer’s name, surname, email, phone number, and delivery address. SIA BIC may share customer personal data with third parties to provide services if the service is outsourced to another service provider, providing the customer’s name, surname, email, phone number, and address where the service is provided. SIA BIC is obliged to provide information about personal data to law enforcement authorities, the court, or other state or municipal institutions if required by law or at the request of the respective institutions. SIA BIC may provide information about personal data to debt collection companies in debt collection cases. SIA BIC will provide customer personal data only to the extent required by legal requirements and the specific situation’s objective circumstances.

Data Retention Period

SIA BIC retains personal data according to the defined personal data processing purposes and legal requirements for as long as at least one of the following criteria exists:

As long as the agreement between the customer and SIA BIC is in force;
As long as SIA BIC or the customer can realize their legitimate interests as stipulated by external normative acts (e.g., file claims or bring actions in court);
As long as there is a legal obligation to retain the data (e.g., according to accounting records);
As long as the customer’s consent for the respective personal data processing is in effect, if there is no other legal basis for data processing.

Data Protection

SIA BIC takes all necessary technical and organizational measures to ensure the security and protection of personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Your Rights

SIA BIC ensures that customers have all their rights specified by law:

The right to access their personal data;
The right to request the correction or deletion of their personal data;
The right to request the restriction of their personal data processing;
The right to object to their personal data processing;
The right to data portability;
The right to withdraw consent for their personal data processing.

Contact Us

If you have any questions or comments about this privacy policy or your personal data processing, please contact us:

SIA BIC
Address: Krūzes iela 3a, LV-1046, Riga, Latvia
Email: info@bicaluminium.com

Use of Cookies

By using the BIC website or online store, you agree to these cookie usage terms. The company’s website www.bicexpress.com uses cookies to ensure convenient and comprehensive website browsing for visitors, improve site usage and content quality, evaluate visit statistics, and ensure site functionality and operation. By continuing to use the sites, you agree to the use of cookies.

SIA BIC takes all measures to ensure the safe browsing of the site and protect the data of every user. The data obtained will only be used to ensure the website’s functionality, obtain statistical data on visitor flow (e.g., number of visitors on the site, time spent, etc.), and to ensure the service of online store customers.

Cookies are small text files that web browsers (e.g., Google Chrome, Firefox, Internet Explorer, etc.) store on your computer, mobile device, or another smart device you use. By using cookies, websites can also retain the user’s individual settings. Cookies usually contain information such as the name of the website, the storage duration on the device, and a unique number.

Our website and online store may contain links to other websites. SIA BIC is not responsible for the content and cookies of these websites.

Cookie Approval and Disabling

When visiting our websites www.bicexpress.com, a window will open with a notification informing you that cookies are used on the respective websites. By clicking the “OK” button, you confirm that you have read the information about cookies and their usage purposes. Limiting and deleting cookies is possible in any browser settings.

Amendments

We reserve the right to periodically update this privacy policy without prior notice. The latest version of the privacy policy published in our online store www.bicexpress.com replaces the previous version of the privacy policy.